Terms & Conditions

While we don’t want to spoil anyone’s fun with boring rules and regs, it’s better to be clear from the outset so everyone knows where they stand! Please ensure you read and fully understand these booking terms and conditions. All bookings are subject to the following terms and conditions.

A contract between you and the owner will come into existence when payment is received and a booking confirmation is issued showing the confirmed holiday dates. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.

​Bookings and payments 

This section covers bookings made directly.

  • 25% non-refundable advance payment – paid when you make your booking

Bookings cannot be accepted from persons under eighteen years of age.

The owner reserves the right to refuse a booking without giving any reason.

Methods of payment 

Payments can be made by transfer payment or by cash at the property.

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Cancellations & Refunds 

You can cancel your booking or change your dates by phone, on the website, or by emailing hello@thehideaways.ro but not by post.

Cancellation fees and refund options are as follows:​

We understand that plans can change so if you cancel your stay within 2 weeks of your arrival date we will endeavor to re-let your house up to the planned date of your intended arrival. If we are unable to do so, then we regret that we will be unable to refund any monies paid. Should you cancel prior to this date, we will refund any monies paid or reschedule your stay for another date. We cannot provide refunds if your travel plans are disrupted (eg by bad weather, road closures, cancelled services); or if you have to cancel due to illness, including Covid.

In the event that we need to cancel your stay we shall inform you as soon as possible and refund all monies paid to us, by you, within 14 days of notifying you.

​This section covers all bookings made via us or through online bookers eg AirBnB.

Occupancy 

  • The maximum number of persons using The Dream Village Hideaway and The Serene Village Hideaway at any time must not exceed 14 persons and only those listed on the booking form can occupy the property. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.

  • You may have daytime visitors during your stay, but they are not permitted to stay overnight.

  • We or our representatives reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes.

  • Tenancies normally commence at 3pm unless otherwise agreed and guests are required to vacate the rental by 11am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests.

  • No parties or events are permitted unless by prior agreement with the owners.

Damages 

The safety of all our guests comes first, so please let the owners know of any damage to furniture, electrical items or anything which may compromise the safety of future guests.

We know accidents happen and we don’t charge for minor breakages (glasses, crockery, ornaments etc) or fair wear and tear, or if an appliance chooses to break down while you are with us.

Should it be necessary, we will discuss any significant damage such as broken furniture, or specialist cleaning for upholstery or carpets, and we reserve the right to charge these against you or to claim the full costs from you if exceptional. The accommodation will be inspected at the end of your stay. The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.

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Complaints 

Please tell us straight away about any problems. We want you and our future guests to have as lovely a time as possible, and we work hard to put anything right immediately. Please note that we rely on trusted local trades people who may not be available at short notice, overnight or at the weekend. Sometimes replacement items are not available locally which can cause delays.

We cannot consider compensation for complaints raised after you leave or if you won’t let us try to put things right while you are with us.

​Limitation of liability 

We cannot accept liability for any injury, loss or damage, consequential or otherwise suffered by you or any other member of your party, unless there was willful default by us or our employees, or unless personal injury or death was caused by our negligence.

As the person placing the booking, you agree to take full responsibility for the safety of all members of your party, your visitors, and any animals you bring with you, and agree to completely free the owners of The Hideaways from any liability, loss, damage or expense, including without limitation, legal fees and cost of litigation, resulting from any accidents or incidents occurring at the properties of The Hideaways or while staying there.

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Disclosure 

Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of booking without a refund.

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Insurance 

Please make sure you have adequate travel insurance covering travel arrangements within Romania, and covering healthcare if you are visiting from abroad.

Please lock the cottage and close the windows whenever you go out because we cannot be held responsible for any accidents, break-ins or theft within the cottage during your stay.

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Good Housekeeping Requirements 

  • The client may in no circumstance re-let or sublet the property, even free of charge.

  • The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds.

  • No compensation will be given for any temporary outage of electricity, gas, water, internet connection or television service.

  • All inventory must remain in the property and not be taken to another property.

  • Guests are responsible for the safety and security of their children at all times. Never leave children without supervision.

  • Please park your vehicles in the designated parking space, ensuring cars do not block access to other properties.

  • Please note that if any keys issued are not returned at the end of your stay, there is a 25Euro charge for replacement keys.

  • The owners are not responsible for the loss of any personal belongings or valuables of the guest.

  • Vaping or smoking anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by smoking will be at your expense

  • Your use of the property does not entitle you to charge an electric vehicle or appliances other than personal electronic devices such as phones, tablets or laptops.

  • We reserve the right to terminate a holiday without compensation where the unreasonable behavior of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.

  • The owners and third party appointed representatives may require access to the property and/or grounds for purposes of maintenance and upkeep during your stay. You will be given a minimum of 12 hours’ notice prior to anyone accessing the property for such purposes.

  • Fireworks, Chinese lanterns or similar are expressly forbidden.

  • This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own home.

  • We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.

Other helpful information can be found in your welcome pack.